Terms and Conditions

Last updated: 21 October 2026

1. About these terms

These terms apply to all cleaning services we supply to you (“the Services”) and to your use of cleanpros.uk. By requesting a booking or accepting a quote you agree to them. Nothing in these terms affects your statutory rights as a consumer.

2. Our services

We provide home cleaning, end of tenancy cleaning, deep cleaning, commercial cleaning, window cleaning and sofa and carpet cleaning in Leicester and the surrounding area. The scope of each service is described on our website and confirmed in your quote.

3. Quotes and bookings

• Quotes are free and carry no obligation. Unless stated otherwise a quote is valid for 14 days.
• A contract is formed when we confirm your booking in writing (including by email or message) after you accept the quote.
• Prices are in pounds sterling (GBP). We are not currently VAT registered, so no VAT is added to our prices. Your quote states the total price you will pay. If this changes, we will tell you before any new booking and prices will be shown including VAT.
• Quotes are based on the information you give us. If the property or the work differs materially (for example size, condition or access), we will tell you and agree any change in price before starting.

4. Payment

Payment is due on completion of the Services unless we agree otherwise in your quote (for example a deposit for larger jobs or invoiced terms for commercial customers). We accept bank transfer and card payment through our payment provider, Stripe. Card details are entered on Stripe’s secure page and are never stored by us. If an invoice is not paid on time we may charge interest and recovery costs as permitted by law, and for business customers under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Your responsibilities

• Give us safe access to the property at the agreed time, and tell us about any hazards, pets, alarms or special instructions.
• Make sure the property has running water and electricity where needed, and that valuables and fragile items are secured.
• If we cannot gain access, or cannot start within 30 minutes of the agreed time because of you, we may treat the booking as cancelled late (see our Refund & Cancellation Policy).

6. Our standard of service

We will provide the Services with reasonable care and skill and in line with your quote, as required by the Consumer Rights Act 2015. We bring the products and equipment needed unless agreed otherwise.

7. Re-clean guarantee and complaints

If you are not satisfied, tell us within 48 hours of completion, with details and, if possible, photos. We will re-clean the affected areas at no extra cost, at a time agreed with you. If the issue cannot be resolved by a re-clean you may be entitled to a price reduction or refund as described in our Refund & Cancellation Policy and by law. To complain, email support@cleanpros.uk or write to our registered office. We aim to reply within 5 working days.

8. Damage and liability

• Please report any damage within 48 hours so that we can investigate.
• We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or negligence.
• We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be excluded by law.
• We are not responsible for pre-existing damage or wear, for items not properly secured, or for stains or marks that cannot be removed without risk to the surface or fabric, where we have told you so in advance.
• If you are a business customer, our total liability for any claim is limited to the price paid for the Services, and we are not liable for indirect or consequential loss or loss of profit.

9. Cancellation and your right to cancel

Your cancellation rights, including the 14-day right to cancel under the Consumer Contracts Regulations 2013 for bookings made online or by phone, and our charges for late cancellation, are set out in our Refund & Cancellation Policy, which forms part of these terms.

10. Events outside our control

We are not liable for delay or failure caused by events outside our reasonable control, such as severe weather, illness, travel disruption or utility failure. We will contact you as soon as possible and rearrange or refund any amount paid for work not carried out.

11. Privacy

We handle your personal data in line with our Privacy Policy and Cookies Policy.

12. Website use

The content of cleanpros.uk belongs to us or our licensors. Please do not copy or misuse it. We aim to keep the information accurate but it is provided for general guidance and is not a contractual offer; your quote sets out what you are buying.

13. General

These terms, your quote and our policies are the whole agreement between us for the Services. We may update these terms; the version in force when you book applies to your booking. If any part is found unenforceable the rest continues to apply. These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction, although if you are a consumer living in Scotland or Northern Ireland you may bring proceedings in your local courts.

14. Help and dispute resolution

If we cannot resolve a complaint between us, consumers can get free advice from Citizens Advice on 0808 223 1133 (citizensadvice.org.uk). You may also be able to use alternative dispute resolution; we will tell you if we are a member of an approved scheme when we respond to your complaint.

15. Company information

These Services are supplied by SCORPION ELITE LTD, registered in England and Wales, company number 17533399, registered office 154 Narborough Road, Leicester, Leicestershire, United Kingdom, LE3 0BW.

16. Contact

SCORPION ELITE LTD, 154 Narborough Road, Leicester, LE3 0BW · support@cleanpros.uk · 07769 053889.