Privacy Policy
Last updated: 21 October 2026
1. About this policy
This policy explains how we collect, use and protect your personal data when you visit cleanpros.uk, contact us or use our cleaning services. We are the “controller” of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What data we collect
- Enquiry and booking details: name, phone number, email address, postcode and property address, service requested, preferred date, access instructions and anything you tell us in your message.
- Payment details: the amount, date and method of payment. Card payments are handled by our payment provider (Stripe); we do not see or store your full card number. Bank transfer payments show us your name and account details on our bank statement.
- Communications: emails, calls, texts and messages between you and us, including any complaints.
- Website data: technical data such as IP address, browser type and pages viewed, held in server logs for security. We do not use analytics or advertising cookies unless you consent (see our Cookies Policy).
3. How and why we use your data (lawful bases)
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries, preparing quotes, booking and carrying out cleaning services | Contract (including steps before entering a contract) |
| Taking payment, keeping accounting and tax records | Contract; legal obligation |
| Handling complaints, re-cleans and legal claims | Legitimate interests (running our business and defending claims) |
| Keeping our website and systems secure, preventing fraud and spam | Legitimate interests |
| Optional cookies (analytics or marketing), if ever used | Consent, which you can withdraw at any time |
| Marketing emails or texts to you, if you ask for them | Consent (or the soft opt-in for existing customers, with an easy opt-out) |
We do not make decisions about you using automated decision-making or profiling.
4. Who we share data with
We only share data where necessary, with: our cleaners and staff who carry out your booking; payment providers (Stripe and our bank); website hosting, email and IT providers acting on our instructions; our accountants and professional advisers; and public authorities where the law requires. We do not sell your personal data.
5. International transfers
Some providers, such as Stripe, may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses, or an adequacy decision.
6. How long we keep data
- Enquiries that do not become bookings: up to 12 months.
- Customer booking and communication records: up to 6 years after the last booking, to deal with claims and meet legal duties.
- Financial and accounting records: 6 years, as required by tax and company law.
7. Security
We use appropriate technical and organisational measures, including encrypted (HTTPS) connections, access controls and trusted providers, to protect your data. Please do not send card details by email.
8. Your rights
Under data protection law you have the right to: be informed; access your data; correct it; have it erased; restrict or object to processing; data portability; and withdraw consent at any time. To exercise any right, contact us at support@cleanpros.uk. We will respond within one month. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk, telephone 0303 123 1113. We would appreciate the chance to resolve your concern first.
9. Children
Our services and website are intended for adults. We do not knowingly collect personal data from children.
10. Who this policy applies to
We provide services in Leicester, United Kingdom, and handle personal data under UK GDPR. If you are in the EU or EEA, the same standards of protection apply to your data, and you may also complain to your local data protection authority.
11. Contact
Questions about this policy: SCORPION ELITE LTD, 154 Narborough Road, Leicester, LE3 0BW, support@cleanpros.uk, 07769 053889.
12. Changes
We may update this policy from time to time. The latest version will always be on this page with the date above.